About Us

Do you have a great corporate strategy but are struggling to execute? Operational Performance Success (OPS) works with your frontline managers and staff to move strategy to delivery. Our experience in process management, metric design, and team development uniquely positions OPS to help your organization achieve its goals using proven process feedback mechanisms. The OPS methodology works. We collaborate with your team to design processes translating your strategy into concrete action plans and achievable outcomes. We use team development techniques to strengthen your staff and create succession paths for each role. We also develop dashboards to help you keep your finger on the pulse of your key deliverables. We are committed to equipping your operational team to execute your strategy and make it sustainable long after our engagement.

Meet our Founder

Karen Herdina has a history of starting up new operations, rescuing failing projects and improving fledging departments.  Her fix-it strength melded with her technology and operational experience is why Operational Performance Success (OPS) has been so successful.

For over 30 years Karen has had a varied career in project management, technology, and operations.  After receiving her Masters in Computer Science, she started managing large software implementations for various colleges and universities throughout the US.  She moved into technical sales roles and eventually landed on the corporate operations side of the software world.  She led teams in product management, strategic alliances and consulting as well as becoming a Six Sigma Black Belt.  In 2006 Karen became VP of Content Supply Chain for a SaaS business, growing a team of 45 to 120 in three years.  Karen managed two acquisitions for the company, leading to her being the President of one of the subsidiaries.  After selling the subsidiary for five times the acquisition price, she started OPS.

Karen is also very involved in the special needs community.  Her community involvement includes:

  • Board Member of the Dorothy Wood Foundation
  • Member of the KY Governor’s Commission for individuals with intellectual disabilities
  • Member of the NKY Human Rights and Behavioral Intervention Committees
  • Member of the KY STABLE Outreach Committee
  • Mentor at Career Success Center at Thomas More College

Ready to work with us?

Get in touch today!


Sullivan University-Northern Kentucky

Enjoying another fantastic workshop for HR professionals at Sullivan University-Northern Kentucky. This one is about employee retention and features Karen Herdina of Operational Performance Success. #howto ~Vicki Berling